BCG-style case interview
Fraud Controls vs Conversion
SignalPay tightened fraud controls and reduced fraud losses, but approvals and merchant sentiment deteriorated. Decide how to respond.
- Client
- SignalPay
- Case type
- Risk / Product Strategy
- Framework
- False Positive / False Negative Optimization
- Firm style
- BCG-style
- Duration
- 30 minutes
Case prompt
SignalPay recently tightened its fraud controls. Fraud losses fell, but transaction volume declined and important merchants say legitimate customers are being blocked. What should SignalPay do next quarter?